Pop the Sum
Support
Questions, bugs and lost progress
Contact us
Email anubhav.g.9948@gmail.com and we will reply as soon as we can, usually within a few days.
To help us fix something quickly, please include your device model, your Android version, and the level number where the problem happened. A screenshot or short screen recording helps more than anything else.
The game says INTERNET REQUIRED
Pop the Sum can be played offline, but because the game is free and funded by ads, it occasionally needs a connection to show one before the next level. Reconnect to the internet and the game continues by itself — or restart the app. Boosters also need a connection, because they can be refilled by watching an ad.
I lost my progress
Pop the Sum stores progress on your device only — there are no accounts and no cloud saves, so progress does not survive uninstalling the game, resetting the device, or moving to a new phone. Unfortunately we have no copy of it and cannot restore it.
A level seems impossible
Tell us the level number. Difficulty is tuned from anonymous statistics about how many players clear each level, and a level that is genuinely unfair shows up clearly in that data — reports like this are the main way levels get fixed. The game also quietly helps after repeated tries on the same level.
The game crashes or will not start
Try restarting your phone, then check for an update in Google Play. If it still fails, email us with your device model and Android version. Pop the Sum requires Android 7.1 or newer.
Turning things off
- Sound, music and vibration: Settings (the gear) inside the game.
- Ad personalisation: reset or delete your advertising ID in your device's Settings → Privacy → Ads.
- Everything: uninstalling the game removes all data stored on your device.